Returns and shipping Policies: For all Returns, you must first request an authorization within 30 days of Invoice date. Non-defective merchandise will incur a 20% Re-stocking fee. Returns shipping costs are the purchasers resposability. All returns must be in original condition and packaging, with no markings, defaced or damaged. Returns not meeting these conditions will be returned and shipping costs charged. Sample goods are non-returnable. _____________________________________________________________ On Items with Guarantees or Warranties. For repairs or replacement, follow instructions on the guarantee/warranty _____________________________________________________________ Merchandise damaged in shipment. Claims for 1) Lost order, 2) Shortage on order 3) Damaged or Defective Merchandise 4) Wrong Item sent. Or any other reason,Please contact us for instructions on how to proceed with a claim. all claims must be made within 30 days of invoice date. _____________________________________________________________ Shipping: for maximum protection all orders are shipped fully insured against loss - Pilferage - Damage. On each package there is included a PIN (Package Identification #) that makes tracing of lost shipments easy & fast. Orders under one pound are sent by US mail & not trackable. A supreme effort is made to ensure that orders are shipped in proper packaging that will reach you safely. Any claim must be made within 15 days. When you receive a shipment, if the packaging is damaged, crushed or torn etc. before signing, mark on the shipping bill - EXCEPTION-DAMAGED if shipment shows no outward damage, and after opening the package you find damaged goods or item, contact us within 15 days of invoice date and report the damage. Always supply us with full informationm including your name, address, customer number, invoice number, amount etc. and if requesting a refund or replacement, so that your claim can be processed as quickly as possible. _____________________________________________________________ Please always contact us before doing anything, so that we can send you instructions on what is required for the situation. _____________________________________________________________